CHARGEBACK AGREEMENT

Chargeback Agreement

Chargeback Agreement & Dispute Resolution Policy

Haus of Aero
Effective Date: January 1, 2026

1. Definitions

For purposes of this Agreement:

  • “Company” refers to Haus of Aero and its affiliates
  • “Customer” refers to any individual or entity purchasing products from the Company
  • “Chargeback” refers to any dispute, claim, or payment reversal initiated through a bank, credit card company, or payment processor
  • “Products” include all automotive parts, carbon fiber components, accessories, and related items sold by the Company
  • “Transaction” refers to any purchase or financial exchange between Customer and Company

2. Acknowledgment & Agreement

By placing an order with Haus of Aero, the Customer acknowledges that they have read, understood, and agree to be bound by this Chargeback Agreement.

This Agreement is incorporated into and forms part of our Terms of Service.

3. Chargeback Prevention Measures

3.1 Customer Verification

  • All orders may be subject to identity and billing verification
  • Haus of Aero reserves the right to request additional documentation for high-value orders
  • Customers must provide accurate and up-to-date contact information

3.2 Order Confirmation Process

  • Orders require confirmation via email
  • Order confirmations include product details and pricing
  • Custom or made-to-order items may require additional written approval

3.3 Communication Requirements

  • Customers must maintain active communication throughout the order process
  • Any concerns must be raised directly with Haus of Aero before initiating a chargeback
  • The Company retains records of communication for documentation purposes

4. Prohibited Chargeback Reasons

The following do not constitute valid reasons for a chargeback:

4.1 Buyer’s Remorse

  • Change of mind after purchase
  • Deciding not to proceed with modifications
  • Finding alternative products at lower prices
  • Unwillingness to wait for production timelines

4.2 Performance Part Considerations

  • Normal installation challenges
  • Minor fitment variations common with aftermarket parts
  • Product performance, sound, or appearance that matches listed specifications

4.3 Installation Issues

  • Improper installation by customer or third parties
  • Failure to follow recommended installation practices
  • Damage caused during installation

4.4 Compatibility Misunderstanding

  • Failure to verify fitment prior to purchase
  • Assuming compatibility without confirmation
  • Use outside intended application

5. Customer Obligations Before Initiating a Chargeback

Before initiating a chargeback, Customers must:

5.1 Direct Communication

  • Contact support at support@hausofaero.com
  • Provide a detailed explanation of the issue
  • Allow at least 5 business days for response

5.2 Return Merchandise Authorization (RMA)

  • Follow return procedures if applicable
  • Obtain authorization before returning items
  • Return items in original condition

5.3 Good Faith Resolution

  • Attempt to resolve the issue directly with the Company
  • Allow Haus of Aero the opportunity to resolve concerns
  • Maintain documentation of communication

6. Chargeback Dispute Procedures

6.1 Company Response Rights

Haus of Aero reserves the right to:

  • Compile transaction records
  • Provide delivery and order confirmation evidence
  • Submit full dispute documentation to payment processors

6.2 Evidence Documentation

Records may include:

  • Order confirmations
  • Shipping and delivery verification
  • Product details and fitment information
  • Customer communication history
  • Photo/video evidence of product condition

6.3 Recovery Rights

Haus of Aero reserves the right to:

  • Dispute invalid chargebacks
  • Recover associated fees and costs
  • Pursue legal action in cases of fraud or bad faith

7. Customer Liability for Unwarranted Chargebacks

7.1 Fee Liability

Customers may be responsible for:

  • Chargeback fees ($15–$75 per incident)
  • Administrative and processing costs
  • Legal fees and collection costs

7.2 Account Restrictions

Customers who initiate unwarranted chargebacks may face:

  • Account suspension or termination
  • Restricted payment options
  • Loss of return or exchange privileges
  • Removal from promotions or discounts

8. Automotive Product Considerations

8.1 Performance Parts Acknowledgment

Customers acknowledge:

  • Aftermarket parts may affect vehicle warranty
  • Installation may require technical/mechanical knowledge
  • Performance results may vary

8.2 Fitment & Compatibility

  • Product listings include compatibility information
  • Customers are responsible for verifying fitment before purchase
  • Minor adjustments may be required

8.3 Custom & Made-to-Order Products

  • Custom items are non-returnable and non-refundable
  • Lead times may vary
  • Changes may incur additional fees

9. Dispute Resolution

9.1 Resolution Process

Before initiating chargebacks or legal action, both parties agree to attempt:

  • Direct communication
  • Good faith resolution

9.2 Jurisdiction

This Agreement is governed by applicable laws within the United States.

10. Remedies & Enforcement

10.1 Enforcement Rights

Haus of Aero may take action to prevent:

  • Abuse of chargeback systems
  • Damage to merchant standing

10.2 Damages

Customers may be liable for:

  • Direct financial damages
  • Increased processing costs
  • Legal fees

11. Severability & Modifications

11.1 Severability

If any provision is deemed unenforceable, the remainder remains valid.

11.2 Modifications

Haus of Aero may update this Agreement at any time. Continued use of the website constitutes acceptance.

12. Contact Information

For all chargeback-related inquiries:

📩 Email: support@hausofaero.com

Customer Acknowledgment

By purchasing from Haus of Aero, you acknowledge that you have read, understood, and agree to this Chargeback Agreement.

You understand that initiating unwarranted chargebacks may result in financial liability and account restrictions.